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Reading: Fostering the Success of E-Government Initiatives by Improving User Take-Up

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Fostering the Success of E-Government Initiatives by Improving User Take-Up

Author:

François Dupré

Department of Management, London School of Economics and Political Science, GB
About François
MSc Management, Organizations and Governance (2013/2014)
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Abstract

The concept of e-government describes the increasing ofer of e-services by governments and the growing use of those by citizens. Drawing on an academic literature as well as public reports, this paper will argue that despite the existence of a wide range of concepts to deine e-government, international norms roughly sketch a model and a purpose towards which governments should tend. As failures in the implementation of ICT-driven changes can hinder entire policies and arguably societies, this paper proposes the use of vicarious learning and behavioural decision science to increase the rate of success of ICT-projects in the public sector.

How to Cite: Dupré, F., 2014. Fostering the Success of E-Government Initiatives by Improving User Take-Up. iSCHANNEL, 9(1), pp.32–36.
Published on 01 Sep 2014.
Peer Reviewed

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