User involvement has been perceived to bring benefits in the systems development process. The process of involving the user emerged in the 1980’s, as this is the period where the socio-technical approaches to development had already appeared (Mumford 1981). User involvement can be either considered as part of systems development or as a separate process. Hence this paper considers approaches to user involvement as opposed to systems development methodologies. There is a considerable amount of empirical research, which has been undertaken to provide evidence for the proposed benefits, however it remains inconclusive. There is a need to understand the issues surrounding the user involvement process. The two major issues are the user-developer relationship and the degree of user involvement. Studying these issues shows the social and political complications that are apparent in this concept. Therefore it becomes evident that there is a need to remodel the process of user involvement.
How to Cite:
Sohal, G., 2007. The process of user involvement in systems development. iSCHANNEL, 2(1), pp.20–24.