In the academic realm, the widely accepted definition of Electronic Government (eGovernment) is the delivery of government services through electronic means, namely the internet. As a result, most of the literature which deals with eGovernment evaluation consists of assessing local government agency websites which offer services to a specific community. More recently, researchers have begun to question the limitations of this definition. Most people visit government websites to obtain information on services which they require once every few years, such as driving licenses, passports, or birth certificates. This clearly outlines the limitations of the eGovernment concept. Given the different social contexts of the world, it is possible that many people do not see these services as a high priority and therefore the widely accepted definition of eGovernment might not be universally applicable. The purpose of this literature review is to demonstrate how eGovernment evaluation studies are limited by a lack of clearly defined objectives, and how this has led for calls to broaden the concept of eGovernment to the use of information and communication technologies (ICTs) to transform government by rendering it more effective and participatory.
How to Cite:
Monaghan, B., 2008. The Limitations of eGovernment Evaluation: A Critical Review. iSCHANNEL, 3(1), pp.16–19.