E-government is a relatively new term in Information Systems but has still raised serious debate on whether it has lived up to expectations in obtaining the citizen trust it promised. Being generally accepted that, in order to achieve trust, transparency and interactivity are absolute necessities, how these can effectively be achieved and accepted by both bureaucrats and citizens has become the starting point of much research. This literature review shall endeavour to assess the work done by academics on analyzing the issue of trust through transparency and interactivity and describe the scene of the current debate on the subject.
How to Cite:
Savvides, S., 2008. Has the “e-” given Government the citizen trust it longed for?. iSCHANNEL, 3(1), pp.33–36.